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Cognitive Scaling, Emotions, Team Identity and Future Behavioural Intentions: An Examination of Sporting Event Venues
Sporting event venues represent a unique segment of the overall tourism industry that has, in recent times, started to gain limited interest from researchers (Madrigal, 2000; Theodorakis, Kambitsis, Laios & Koustelios, ...
Exploring the Effect of Emotion on Time-elapsed Consumer Perceptions of Service: A Reexamination of the Satisfaction Construct
Customer satisfaction remains a central tenet of all relationship management efforts within the hospitality sector (Oliver, 1997). Yet, while many studies have concluded that there is a significant relationship between ...