Search
Now showing items 1-2 of 2
Cognitive Scaling, Emotions, Team Identity and Future Behavioural Intentions: An Examination of Sporting Event Venues
(2008-09-09)
Sporting event venues represent a unique segment of the overall tourism industry that has, in recent times, started to gain limited interest from researchers (Madrigal, 2000; Theodorakis, Kambitsis, Laios & Koustelios, ...
Exploring the Effect of Emotion on Time-elapsed Consumer Perceptions of Service: A Reexamination of the Satisfaction Construct
(2008-09-09)
Customer satisfaction remains a central tenet of all relationship management efforts within the hospitality sector (Oliver, 1997). Yet, while many studies have concluded that there is a significant relationship between ...