Unmuting the Mic on Telework: The Development and Validation of Telework OCB and CWB Scales

Abstract

This paper proposes the development and validation of two new scales for measuring telework organizational citizenship behaviors (T-OCBs) and telework counterproductive workplace behaviors (T-CWBs). These scales are being created to address the unique behaviors that teleworkers might engage in that are unique manifestations from traditional work environments. The development process involves the formulation of a set of new items generated from the ground up through a multitude of methods to fully capture the conceptual domain that is T-OCB and T-CWB. These items were then evaluated for their validity, and a new scale is presented.