Browsing by Author "Cao, Yang"

Now showing items 1-2 of 2

Comparison of Customers' Perceptions of Service Quality between Different Management Forms in Fast Food Restaurants

Cao, Yang (2011-07-27)

This is an empirical study to assess customer perceptions of service quality in a national-brand fast food restaurant and to explore the differences in the outcomes of service quality between two forms of management, ...

Framework for user sentiment analysis to improve the usability of applications for generation z and young adults

Cao, Yang (2019-07-17)

Three studies were conducted to explore machine learning support of novel learning problems. The first was a study of a computer-supported online learning website, which was designed to support teachers improving their ...