- AUETD Home
- Browsing by Author
Browsing by Author "Smith, Thomas A., Jr."
Now showing items 1-1 of 1
- Sort by:
- title
- issue date
- submit date
- Order:
- ascending
- descending
- Results:
- 5
- 10
- 20
- 40
- 60
- 80
- 100
The Effects of Service Recovery Satisfaction on Customer Loyalty and Future Behavioral Intentions: An Exploratory Study in the Luxury Hotel Industry
Riscinto-Kozub, Kristen (2008-05-15)
This study investigated the quality of the complaint management process employed in five luxury hotels around the United States. Over the past two decades, complaint management research has focused on methods to evaluate ...