Browsing by Author "O'Neill, Martin"

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Antacedents and Consequences of Lodging Employees' Career Success: An Application of Motivational Theories

Calhoun, Jennifer (2015-07-29)

The purpose of this research was to explore attitudes and perceptions of various generations of lodging employees’ views about their career success. This mixed method research employed both qualitative and quantitative ...

An Assessment of Food Safety Practices and Training of Food Truck Employees: Initiating a Specialized Food Safety Training Manual

Ghezzi, Sara (2017-07-28)

Major cities and smaller locations around the United States are seeing a dramatic increase in the number of food trucks. The influx of food trucks has been so overwhelming that several cities have found the regulations ...

Cognitive Scaling, Emotions, Team Identity and Future Behavioural Intentions: An Examination of Sporting Event Venues

Martin, David (2007-08-15)

Sporting event venues represent a unique segment of the overall tourism industry that has, in recent times, started to gain limited interest from researchers (Madrigal, 2000; Theodorakis, Kambitsis, Laios & Koustelios, ...

Comparison of Customers' Perceptions of Service Quality between Different Management Forms in Fast Food Restaurants

Cao, Yang (2011-07-27)

This is an empirical study to assess customer perceptions of service quality in a national-brand fast food restaurant and to explore the differences in the outcomes of service quality between two forms of management, ...

Customer Satisfaction with the Game Day Experience: an Exploratory Study of the Impact Tailgating has on Fan Satisfaction

Nemec, Benjamin (2011-05-03)

This research reports on the little-known effects of fans’ satisfaction with tailgating on their overall satisfaction with the college football game day experience and the future behavioral intentions associated within. ...

Defining Visitor Satisfaction in the Context of Camping Oriented Nature-Based Tourism within Alabama State Parks

Van Hyfte, Melissa (2009-10-05)

Whether out of economic circumstance or a genuine desire to reconnect with nature, recent years have witnessed an increase in demand for alternative nature-based forms of tourism activity. Alongside this interest in the ...

Developing an Industry Specific Managerial Competency Model for Private Club Managers in the United States Based on Important and Frequently Used Management Competencies

Koenigsfeld, Jason (2007-12-15)

This study investigated managerial competencies for private club managers in order to: a) measure important and frequently used management competencies according to Sandwith’s (1993) competency domain model which includes ...

The Effects of Service Recovery Satisfaction on Customer Loyalty and Future Behavioral Intentions: An Exploratory Study in the Luxury Hotel Industry

Riscinto-Kozub, Kristen (2008-05-15)

This study investigated the quality of the complaint management process employed in five luxury hotels around the United States. Over the past two decades, complaint management research has focused on methods to evaluate ...

Empowerment and Organizational Climate: An Investigation of Mediating Effects on the Core-Self Evaluation, Job Satisfaction, and Organizational Commitment Relationship

Crawford, Alleah (2008-08-15)

Job satisfaction and organizational commitment have each been a central focus of human resources issues in hospitality for academicians and practitioners alike. These two concepts have been examined in the literature and ...

Evaluating Consumer Satisfaction with the Morale, Welfare and Recreation Service Provision at the Anniston Army Depot

Hunter, Meghan (2009-07-30)

This research reports on efforts to gain a better understanding of service quality, satisfaction and how these link to future behavioral intentions. Against this background, the overriding goal of the study is to develop ...

Examination of Event Volunteers’ Motivation and Satisfaction Levels Utilizing the Kano Method

Wilson, Lynsey (2015-01-07)

Many nonprofit organizations rely heavily on the assistance of volunteers. There exists a supply and demand imbalance making it critical for organizations to guard their volunteer resources (Warner, Newland, & Green, 2011). ...

Exploring the Effect of Emotion on Time-elapsed Consumer Perceptions of Service: A Reexamination of the Satisfaction Construct

Martin, David (2005-08-15)

Customer satisfaction remains a central tenet of all relationship management efforts within the hospitality sector (Oliver, 1997). Yet, while many studies have concluded that there is a significant relationship between ...

From hostile encounters to unforgettable journeys: Unveiling the power of visitor harassment and host sincerity on destination loyalty

Douglas, Shenee (2023-08-01) ETD File Embargoed

This research paper examines the relationships among visitor harassment, host sincerity, memorable tourism experiences, destination fascination, and destination loyalty. Using the expectancy-disconfirmation theory, the ...

Green Fun in the Sun: A Case Study of the Environmental Behaviors of Stakeholders within Sandestin Golf and Beach Resort

Johnson, Megan (2011-12-06)

Global environmental changes have major impacts on a range of hospitality and tourism destinations where the primary features are natural resources such as mountains, beaches, water and wildlife that create the destination ...

Home Brewing and Serious Leisure: A Mixed Methods Examination

Murray, Douglas (2011-05-05)

The study of serious leisure since its introduction (Stebbins, 1982) is extensive, covering a multitude of leisure endeavors (Baldwin & Norris, 1999; Brown, 2007; Dilley & Scraton, 2010; Gibson, Willming, & Holdnak, 2002; ...

Hospitality Internships as a Career Development Tool: Stakeholder Perceptions and Expectations

Cary, Jona (2006-12-15)

The purpose of the study is to investigate hospitality internships so that: 1) the internship experience can be strengthened and improved in such a way that students and industry professionals are both receiving benefit, ...

Perceptions of Service Quality in a Mixed Audience Environment

Gogue, Thomas J. (2014-10-10)

The gay population has become an increasingly in-demand consumer group in the United States (Iwata, 2006). The rapidly growing awareness of the gay consumer evidences an understanding that the preferences and purchasing ...

Role of interpersonal interactions with co-workers and guests in the hospitality workplace: Employee performance and turnover intention as consequences

Guo, Yejia (2023-11-27) ETD File Embargoed

Hospitality jobs and careers are usually considered as less desired. This dissertation aimed to explore the positive side of hospitality careers and what attracts individuals to choose and stay in the hospitality industry. ...

Volunteer Tourism: Exploring the Perceptions of Bahamian Islanders and Student Volunteer Tourists

Dillette, Alana (2012-11-06)

This study examines the motivations and perceptions of Bahamian family island residents and student volunteer tourists towards volunteer tourism programs. This research suggests that perceptions towards volunteer tourism ...

What's in a Tip? An Exploratory Study of the Motivations Driving Consumer Tipping Behavior

Whaley, Jeremy (2011-08-01)

According to Segrave (1998), since the late 1800‘s, the study of tipping has provoked debate in a range of abstract dimensions such as economics, sociology, and psychology. To date, the studies have been largely qualitative ...